What is the Loyalty Program?
The Loyalty Program is our free rewards program that lets you earn points on all your merchandise purchases and redeem those points for rewards (“Rewards”).
How do I earn Loyalty Points?
For every 1 USD you spend on CITYPARA Store online at www.citypara.net, you receive 1 Loyalty Point when you provide or check out with the email address that is registered to your CITYPARA account. We may offer bonus points events from time to time and in that circumstance the bonus points offer would apply. Separate terms and conditions will apply to each bonus points offer.
Where can I go to find all of my CITYPARA account information?
Your Account page is your destination for everything related to your account details. You can view your year-to-date activity and your current points balance, redeem points for Rewards and gifts and learn about your benefits. To access this page, simply log in to your CITYPARA account.
What types of merchandise count for collecting points?
The value of “merchandise” for purposes of collecting points includes all products sold on www.citypara.net
What happens to my points when I return items?
All points earned from this purchase, including bonus points, will be deducted from your account when merchandise is returned that was originally purchased using your account. It is possible your account could have a negative balance after merchandise is returned.
What happens to my points if part of my order is cancelled?
Loyalty Points are awarded for all merchandise that is purchased. If an item is cancelled from your order, you will not be charged and you will not receive points for that item.
How does Loyalty Program work?
All members can now redeem 33 points for 1 USD off their purchase online. To redeem, members need to have at least points in their current account, and their purchase must be equal or greater than the redeemed amount.
How do I redeem?
Loyalty Points can be redeemed at your cart during checkout online.
Can I use Loyalty Points with other coupons and promotions?
Loyalty Points can be redeemed along with other Rewards if you have enough points in your account.
Do Loyalty Points expire?
We encourage you to redeem your points often, so that you get to experience the full benefits of the Loyalty Program including product, gifts, experiences and events. All unredeemed points expire when you have not engaged in point activity associated with your account (through purchase or redemption for Rewards) for 12 months or more. If you have questions regarding the date of your last point activity or your last purchase, you may email support@citypara.net or for more information. In addition, points will automatically expire if your Membership is revoked or otherwise cancelled.